Do you ever wonder what a typical day is like for a MPS Heating Engineer?
We always get asked whether we are busy by our clients and often they are surprised by the response.
This month we took an average day and tried to capture everything we did.
We can tell you though that no two days are exactly the same for MPS Heating, but here’s a glimpse into our typical workday:
Morning Routine
07:10 Check the schedule: The day usually starts with reviewing the day's appointments, which could range from boiler services, boiler installations to emergency plumbing repairs.
Then we normally do a courtesy call to the clients to ensure that they still have room in their schedule, especially if it is major work.
* Prepare the van: Some bespoke jobs such as boiler conversions may need specific tools, parts, and equipment - so we ensure they are stocked and ready for the day's tasks.
On the Road
08:00 - First job: On this particular day a boiler service for a client in Eldene had been booked.
Off we set, only to get a call from a person in Hayden Wick who required quote for fitting of an outside tap - we booked them in for a visit and quote at 4pm that day
08:30 - Arrived at Eldene and completed the boiler service for a client, completing all the required paperwork and left them with a fully serviced boiler
09:45 - Then off to Ramsbury, providing a quote for fitting of a radiator in a newly built conservatory. Customer was happy was the quote, we then booked them in for the following week.
11:30 - Call received from a client in Woodhall Park. They had a fault with their Vaillant Boiler showing F75 fault and had no hot water, wanted help as soon as possible. Obviously, we knew this was an emergency, especially as the customer had children. Told them we would get there in approx. 90 minutes. But before we could go there, we needed to pick up some new taps that we had promised to install for a client who lived in Royal Wootton Bassett that afternoon.
12:10 - Stopped off at Plumbers merchants and picked up the new taps that had been delivered there that morning - Then headed to Woodhall Park.
12:30 - Arrived at Woodhall Park. Customer was very happy to see us as they were at wits end, the problem had started the day before and they had not been able to shower or wash themselves or children. Checked the boiler, there was fault with the water pressure sensor. Not having this part to hand in the van I contacted, the plumbers' merchants again and fortunately was told they have the part in stock. So.. off we went back to the plumbers' merchants, got hold of the sensor and shot back to the customer.
13:30 - Part fitted, boiler fully functional and customer very relieved - Off to Royal Wootton Bassett to fit new taps
14:10 - Arrived at Royal Wootton Bassett, Cup of Coffee provided by the client, which was nice as we had not been able to stop for a break. Started fitting the taps and had call from another client requesting quote for a new boiler installation - combi like for like. The client was in Moredon and close to our base so we checked the diary Booked that in for the following day.
15:00 - Taps fitted, water flow checked and everything in order for the client.
15:45 - Arrived at Hayden Wick. The customer was looking for looking for a tap that ran both hot and cold for outside so that they could rinse off their dog after walks. Not a problem, we went through everything, location water supply etc and gave them a quote for the supply and installation of a tap and a thermostat. Customer was happy as we provided a quote far less than they expected and we booked it in for the following week.
16:45 - We were just getting back in the van when we get a call from a client in Redhouse asking us if it was possible to fit in a gas cooker. As we are Gas Safe Registered, this is a job that we can do reasonably quickly, we gave them a quick quote over the phone and booked that job in for the following day first thing, as the remainder of that day had been set aside for a boiler installation on Covingham.
17:15 - Back to the office, we found 2 other online requests for annual boiler services. We called the clients back and gave them our fixed boiler service price of £72 and booked them both in for days that they had requested.
And that was our day! A pretty standard Tuesday. Many may think that the day seemed boring, but to us, helping people across Swindon with any gas and plumbing projects and emergencies is core, and we know that the customers we did help were grateful that we were there when they needed us, especially when they had no hot water!
We always get asked whether we are busy by our clients and often they are surprised by the response.
This month we took an average day and tried to capture everything we did.
We can tell you though that no two days are exactly the same for MPS Heating, but here’s a glimpse into our typical workday:
Morning Routine
07:10 Check the schedule: The day usually starts with reviewing the day's appointments, which could range from boiler services, boiler installations to emergency plumbing repairs.
Then we normally do a courtesy call to the clients to ensure that they still have room in their schedule, especially if it is major work.
* Prepare the van: Some bespoke jobs such as boiler conversions may need specific tools, parts, and equipment - so we ensure they are stocked and ready for the day's tasks.
On the Road
08:00 - First job: On this particular day a boiler service for a client in Eldene had been booked.
Off we set, only to get a call from a person in Hayden Wick who required quote for fitting of an outside tap - we booked them in for a visit and quote at 4pm that day
08:30 - Arrived at Eldene and completed the boiler service for a client, completing all the required paperwork and left them with a fully serviced boiler
09:45 - Then off to Ramsbury, providing a quote for fitting of a radiator in a newly built conservatory. Customer was happy was the quote, we then booked them in for the following week.
11:30 - Call received from a client in Woodhall Park. They had a fault with their Vaillant Boiler showing F75 fault and had no hot water, wanted help as soon as possible. Obviously, we knew this was an emergency, especially as the customer had children. Told them we would get there in approx. 90 minutes. But before we could go there, we needed to pick up some new taps that we had promised to install for a client who lived in Royal Wootton Bassett that afternoon.
12:10 - Stopped off at Plumbers merchants and picked up the new taps that had been delivered there that morning - Then headed to Woodhall Park.
12:30 - Arrived at Woodhall Park. Customer was very happy to see us as they were at wits end, the problem had started the day before and they had not been able to shower or wash themselves or children. Checked the boiler, there was fault with the water pressure sensor. Not having this part to hand in the van I contacted, the plumbers' merchants again and fortunately was told they have the part in stock. So.. off we went back to the plumbers' merchants, got hold of the sensor and shot back to the customer.
13:30 - Part fitted, boiler fully functional and customer very relieved - Off to Royal Wootton Bassett to fit new taps
14:10 - Arrived at Royal Wootton Bassett, Cup of Coffee provided by the client, which was nice as we had not been able to stop for a break. Started fitting the taps and had call from another client requesting quote for a new boiler installation - combi like for like. The client was in Moredon and close to our base so we checked the diary Booked that in for the following day.
15:00 - Taps fitted, water flow checked and everything in order for the client.
15:45 - Arrived at Hayden Wick. The customer was looking for looking for a tap that ran both hot and cold for outside so that they could rinse off their dog after walks. Not a problem, we went through everything, location water supply etc and gave them a quote for the supply and installation of a tap and a thermostat. Customer was happy as we provided a quote far less than they expected and we booked it in for the following week.
16:45 - We were just getting back in the van when we get a call from a client in Redhouse asking us if it was possible to fit in a gas cooker. As we are Gas Safe Registered, this is a job that we can do reasonably quickly, we gave them a quick quote over the phone and booked that job in for the following day first thing, as the remainder of that day had been set aside for a boiler installation on Covingham.
17:15 - Back to the office, we found 2 other online requests for annual boiler services. We called the clients back and gave them our fixed boiler service price of £72 and booked them both in for days that they had requested.
And that was our day! A pretty standard Tuesday. Many may think that the day seemed boring, but to us, helping people across Swindon with any gas and plumbing projects and emergencies is core, and we know that the customers we did help were grateful that we were there when they needed us, especially when they had no hot water!
RSS Feed